The OLSS Patient Experience – Our Hands-on Approach to Minimally Invasive Spine Surgery

The OLSS Patient Experience – Our Hands-on Approach to Minimally Invasive Spine Surgery

When it comes to neck and back pain procedures and treatment, not all providers go the extra mile to guarantee their patients receive the most exceptional experience possible. But, when you’re in pain, you need a helping, guiding hand to walk you through what can be a scary process.

People will forget what you said, people will forget what you did, but people will never forget how you made them feel.That’s why the team at Orthopedic & Laser Spine Surgery Center (OLSS) has made it our top priority to ensure that each and every patient that comes to us is provided with outstanding and compassionate care and service, at every step along the way.

The OLSS staff is trained to educate, advocate and inspire every patient they interact with in order to promote optimal outcomes and provide a positive and individualized treatment experience. Check out how we achieve the OLSS patient experience below:

EDUCATE – By providing the proper education and knowledge to our patients and their caregivers, you and your loved ones are better equipped to handle any potential hurdles throughout the entire course of non-surgical and surgical treatments we provide. Whether it’s offering detailed information and insights on the procedures we specialize in, or helping to understand insurance requirements prior to an MRI review, we have the answers. Our experienced staff will patiently walk you through everything you need to know.

ADVOCATE – As patient advocates, we guide our patients through all possible treatment options and outcomes, provide an explanation of financial responsibilities, facilitate office visits, and offer continuous support before, during and after surgery. Our advocates know that instilling confidence and calm is key to a successful patient experience. We treat every patient as an individual, knowing your journey with debilitating neck and back pain is unique to you and the desire to get back to a full and active lifestyle is a top priority.

INSPIRE – We see ourselves as a beacon of hope for those who have exhausted all other medical options. So in order to inspire our patients, we act as a source of comfort by listening to what you have to say, empathizing with every individual’s unique situation and doing all that we can to help improve our patients’ quality of life. At the end of the day, getting you back to a healthy, pain-free you is the goal.

At OLSS, we know that putting patients first requires more than world-class medical care – it requires care that addresses every aspect of a patient’s encounter with us, which is why we use every interaction with you to provide comfort, peace of mind and a pathway to pain-free living that is uniquely fit for you and your lifestyle.

Dr. Wayne J. Broth OLSS spinal consultant, Dr. Wayne J. Broth, explains his personalized approach with his patients:

“It is apparent we love what we do here the instant you speak with us. Most patients need someone to listen to them and simply hear them out. Most of a doctors’ diagnosis can come simply by listening, and I am here to do just that with my patients. Unfortunately, that’s an art that is missing in the current medical model. All of my patients get my cell phone number and are encouraged to call me if they need anything or have any related questions. I pride myself in getting back with everyone in a timely manner. “

Are you interested in receiving more information about what OLSS could do for you? Call us directly at 855-586-2615 to speak with a spine pain specialist, or request a FREE MRI REVIEW.


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